Privacy Policy

01. Information We Collect

Depending on how you use GlacierWay, we may collect information such as:

• Name and contact details, including email address and phone number.
• Trek, tour, travel and booking information.
• Payment or transaction information required to process a booking, where applicable.
• Information you voluntarily provide through enquiry, contact or booking forms.

02. How We Use Your Information

We use information we collect to:

• Process and manage trek, tour and adventure bookings.
• Send booking confirmations, updates and important trip information.
• Respond to enquiries and provide customer support.
• Coordinate services connected with your booking.
• Improve our website, services and customer experience.
• Send relevant offers, trek updates or travel information where permitted.

03. Bookings & Payments

When you make a booking, we need certain information to confirm and manage your trip. Payment transactions may be handled through the payment method or service provider used at checkout. We use payment information only as necessary to process the relevant transaction and provide the booked service.

04. Sharing of Information

GlacierWay does not sell your personal information. We may share information when it is necessary to provide a service you have requested, operate our website or process a booking, or when disclosure is required by applicable law or a lawful request.

Where third-party service providers are involved, we expect information to be used only for the relevant service or operational purpose.

05. Cookies & Website Technologies

Our website may use cookies and similar technologies to help the website function, understand website performance and improve your browsing experience. Your browser may provide controls for managing or blocking cookies.

06. Communications

We may contact you about your booking, enquiry, payment, itinerary or other service-related matter. Where permitted, we may also send information about new departures, trekking updates or offers. You can ask us to stop promotional communications at any time.

07. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

08. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain booking and business records, resolve disputes, meet legal or regulatory obligations, and protect our legitimate business interests.

09. Your Privacy Choices

You may contact us to ask about the personal information we hold about you, request correction of inaccurate information, or ask questions about how your information is being used. Some requests may be subject to applicable legal or operational requirements.

10. Third-Party Websites

GlacierWay may provide links to third-party websites or services. Their privacy practices are governed by their own policies, and we recommend reviewing those policies before providing personal information.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. The latest version will be published on this page with an updated date.