At GlacierWay, we are committed to providing safe and enjoyable trekking and adventure experiences. Please read this policy carefully before making a booking.
Refunds are applicable according to the cancellation terms stated during booking. Cancellation requests must be submitted through email or an official GlacierWay communication channel.
In case of unfavorable weather, natural disasters, road closures, government restrictions, or other unforeseen circumstances, GlacierWay may cancel or modify the trek itinerary.
If a participant cancels due to personal reasons, travel delays, health issues, or medical emergencies, no refund will be provided unless the cancellation falls within the eligible cancellation period above.
Failure to arrive at the reporting location or missing the trek departure will be treated as a no-show. No refund will be issued.
If a trek package includes merchandise or a product offer such as jackets, bags, or trekking gear, the product will not be returned and its cost will be deducted from the refundable amount.
Any applicable refund will be processed within 14 business days from the date of approval and issued through the same payment method used during booking, unless otherwise agreed.
If a participant leaves the trek midway due to personal reasons, no refund will be provided for unused services.
Please contact GlacierWay through our official communication channels with your booking details.
